Ionos (previously 1and1) have pushed to new levels of inconsideration to customers. I have been with them for over 10 years now. While their hosting is ok, it seems they are trying all the time to find new ways of screwing customers out of money. Either charging for an older version of php on your account (i had new domains setup there and it was activated with old version of php to find myself charged for something I did not request), or pushing all sort of emails saying they found a security problem on the website and asks for money to identify it, and latest I found it hijacks my 404 error pages without my consent and pushed ad pages... it is like i am not paying them money for hosting that makes them feel is ok to keep doing these sort of things..

I am very pleased with their services. I have been a customer with 1and1 for over 5 years, and at the moment I have a dedicated server with them, and 9 other shared hosting packages. I registered and host here over 200 websites, and I am pleased that after trying several other hosting companies along the time, 1and1 is very good for me as websites load fast, uptime is very good (with other hosting operators i used to have sometimes daily problems with the websites being inaccessible). Also, the domains have free private registration (hide your details so other people can't see that you own a domain / website), a feature your have to pay at other registrars around $10.

The support is quite fast, most times are answering emails in about 30 minutes, but I use the phone support which is faster for what sort of things I need to get done.

Problems: as with any technology there problems from time to time (just like with your computer that sometimes freezes or reboots on you). Also, the prices for domains have been going up lately with them (in about 4 years the prices have doubled). But as I have used quite a few hosting companies along the years (and still using a few others right now), 1and1 is by far the best so far.